Mediasi Loyalitas pada Kompetensi dan Produktivitas Karyawan

Bonny Buntoro, Tjutju Yuniarsih, Eeng Ahman, Syamsul Hadi Senen

Abstract


The level of success of the company can be measured through the work productivity of individuals who work in the company. To be able to predict the level of employee work productivity, employee competence has an important role in it. Employee loyalty has a role in mediating the effect of competence on the level of employee work productivity. PT A.W. Faber-Castell Indonesia faces the challenge of employee work productivity not achieving work targets. This study aims to examine the role of employee loyalty in mediating the effect of employee competence on work productivity at PT A.W. Faber-Castell Indonesia. The sample of this study is 250 employees from a population of 745 employees. The data collection technique was done by disproportionate stratified random sampling. Analysis technique using SEM PLS. The results of the analysis show that work loyalty is proven to mediate between employee competence and employee work productivity at PT A.W. Faber-Castell Indonesia. The results show that employee competence can have a significant and positive influence on employee work productivity, so in this case employee loyalty mediates the effect of employee competence on productivity. The implication of this research is that in an effort to increase employee productivity, PT A.W. Faber-Castell Indonesia can improve employee competence through training, which is accompanied by increased loyalty through involving employees in decision-making and establishing effective communication.

Keywords


Competence; loyalty; productivity.

Full Text:

PDF

References


Abubakar, R. R. T. (2018). Pengaruh kompetensi pegawai terhadap produktivitas kerja Pegawai Dinas Kesehatan Kota Bandung. Jurnal Administrasi Negara, 24(1), 17-32. doi: https://doi.org/10.33509/jan.v24i1.63

Alam, M. N., Hassan, M. M., Bowyer, D., & Reaz, M. (2020). The effects of wages and welfare facilities on employee productivity: Mediating role of employee work motivation. Australasian Accounting, Business and Finance Journal, 14(4), 38-60. doi: http://dx.doi.org/10.14453/aabfj.v14i4.4

Annisa, N., Rusman, T., & Nurdin, N. (2016). Pengaruh Teamwork dan

Motivasi Kerja terhadap Produktivitas Kerja melalui Loyalitas Karyawan. JEE (Jurnal Edukasi Ekobis), 4(4). Diakses dari http://jurnal.fkip.unila.ac.id/index.php/JEE/article/view/10857

Aravik, H., Zamzam, F., & Marnisah, L. (2021). Punishment & reward, iklim organisasi, dan kompetensi terhadap produktivitas karya ilmiah dosen Persaudaraan Dosen Republik Indonesia (PDRI) Sumatera Selatan. Jurnal Ecoment Global: Kajian Bisnis dan Manajemen, 6(1), 35-44. Diakses dari http://ejournal.uigm.ac.id/index.php/EG/article/view/1321

Arini, K. R., Mukzam, M. D., & Ruhana, I. (2015). Pengaruh kemampuan kerja dan motivasi kerja terhadap kinerja karyawan (Studi pada karyawan PT Perkebunan Nusantara X (Pabrik Gula) Djombang Baru. Jurnal Administrasi Bisnis, 22(1), 1-9. Diakses dari https://media.neliti.com/media/publications/85849-ID-pengaruh-kemampuan-kerja-dan-motivasi-ke.pdf

Bai, Y., & Zhou, T. (2019). “Mao’s Last Revolutionâ€: A Dictator’s Loyalty–Competence Tradeoff. Public Choice, 180(3-4), 469-500. doi: https://doi.org/10.1007/s11127-019-00649-9

Boussalem, A. B. (2014). Impact Of Employees’ Empowerment On Organizational Loyalty: Case Study On Algerian Communications Company. Arabian Journal Of Business and Management Review (Nigerian Chapter), 2(7), 143–153. Diakses dari https://www.arabianjbmr.com/pdfs/NG_VOL_2_7/5.pdf

Brown, S., McHardy, J., McNabb, R., & Taylor, K. (2011). Workplace performance, worker commitment, and loyalty. Journal of Economics & Management Strategy, 20(3), 925-955. doi: https://doi.org/10.1111/j.1530-9134.2011.00306.x

Campion, M. A., Fink, A. A., Ruggeberg, B. J., Carr, L., Phillips, G. M., & Odman, R. B. (2011). Doing Competencies Well: Best Practices In Competency Modeling. Personnel Psychology, 64(1), 225–262. doi: https://doi.org/10.1111/j.1744-6570.2010.01207.x

CEIC. (2021). Global Labour Productivity Growth. Diakses dari https://www.ceicdata.com/en/indicator/indonesia/labour-productivity-growth

Črešnar, R., & Zlatko, N. (2017). The Role and Important of Employee’s Productivity in Industryi 4.0. Mechanisme For Ensuring Competitiveness In The International Labor Market And Personel Managemen, 53(9), 1689–1699. doi: https://Doi.Org/10.1017/Cbo9781107415324.004

Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., & Hakim, Y. R. A. (2020). The Quality of Human Resources, Job Performance and Employee Loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592. doi: https://doi.org/10.37200/IJPR/V24I3/PR201903

Edison, E., Anwar, Y., & Komariyah, I. (2016). Manajemen Sumber Daya Manusia: Stategi dan Perubahan dalam Rangka Meningkatkan Kinerja Pegawai dan Organisasi. Bandung: Alfabeta. Diakses dari: https://opac.perpusnas.go.id/DetailOpac.aspx?id=985684#

Elegido, J. M. (2013). Does it make sense to be a loyal employee? Journal of Business Ethics, 116(3), 495-511. doi: https://doi.org/10.1007/s10551-012-1482-4

Gosnell, G. K., List, J. A., & Metcalfe, R. D. (2020). The impact of management practices on employee productivity: A field experiment with airline captains. Journal of Political Economy, 128(4), 1195-1233. doi: https://doi.org/10.1086/705375

Hang, N.T.L., & Valkama, P. (2016). An Investigation Of Factors Affecting Employee Satisfaction And Loyalty In The Fire Fighting And Prevention Police Of Ho Chi Minh City – Vietnam. (University of Tampere). Diakses dari https://trepo.tuni.fi/bitstream/handle/10024/99596/gradu07322.pdf?sequence=1&isAllowed=y

Hidayat, A. (2016). Pengaruh Kompensasi dan Lingkungan Kerja terhadap Semangat Kerja Karyawan di Divisi Vaksin Bakteri PT. Bio Farma (Persero) Bandung. (Skripsi, Fakultas Ekonomi, Universitas Pasundan, Bandung). Diakses dari http://repository.unpas.ac.id/12094/

Hsu, S. H., & Wang, Y. C. (2008). The development and empirical validation of the Employee Satisfaction Index model. Total Quality Management & Business Excellence, 19(4), 353-366. doi: https://doi.org/10.1080/14783360701595052

Hurriyati, R., Tjahjono, B., Yamamoto, I., Rahayu, A., Abdullah, A. G., & Danuwijaya, A. A. (Januari, 2020). Advances in Business, Management and Entrepreneurship. In Proceedings of the 3rd Global Conference on Business Management & Entrepreneurship (GC-BME 3). Diakses dari https://www.taylorfrancis.com/books/edit/10.1201/9780429295348/advances-business-management-entrepreneurship-ratih-hurriyati-benny-tjahjono-ikuro-yamamoto-agus-rahayu-ade-gafar-abdullah-ari-arifin-danuwijaya

Indrawan, M. I. (2019). Analisis Jalur Terhadap Peningkatan Produktivitas dan Loyalitas Karyawan PTPN IV Kebun Air Batu. JEpa: Kajian Ekonomi dan Kebijakan Publik, 3(2), 17-30. Diakses dari https://jurnal.pancabudi.ac.id/index.php/jepa/article/view/441

Indriantoro, N., & Supomo, B. (2002). Metodologi Penelitian Bisnis Akuntansi dan Manajemen. Yogyakarta: BPFE-Yogyakarta. Diakses dari: https://onesearch.id/Record/IOS2779.slims-63645/TOC

Kandou, Y. L., Lengkong, V. P. K., & Sendow, G. (2016). Pengaruh knowledge management, skill dan attitude terhadap kinerja karyawan (studi pada PT. Bank Sulutgo kantor pusat di Manado). Jurnal Berkala Ilmiah Efisiensi, 16(1), 147-158. Diakses dari https://ejournal.unsrat.ac.id/index.php/jbie/article/view/10623

Kenny S, V. (2019). Employee productivity and organizational performance: A theoretical perspective. Diakses dari: https://mpra.ub.uni-muenchen.de/93294/1/MPRA_paper_93294.pdf

Ko, W. H. (2012). The relationships among professional competence, job satisfaction and career development confidence for chefs in Taiwan. International Journal of Hospitality Management, 31(3), 1004–1011. doi:

https://doi.org/10.1016/j.ijhm.2011.12.004

Kong, H., Cheung, C., & Song, H. (2011). Hotel career management in China: developing a measurement scale. International Journal of Hospitality Management, 30(1), 112–118. doi: https://doi.org/10.1016/j.ijhm.2010.07.003

Kowal, J., & Roztocki, N. (2015). Job satisfaction of IT professionals in Poland: does business competence matter?. Journal of Business Economics & Management, 16(5), 995–1012. doi: https://doi.org/10.3846/16111699.2014.924988

Laoh, C. F. P., Tewal, B., & Oroh, S. G. (2016). Pengaruh manajemen pengetahuan, keterampilan dan sikap kerja terhadap kinerja pegawai (studi kasus pada PT. National Nobu Bank area Manado). Jurnal Berkala Ilmiah Efisiensi, 16(4), 786-793. Diakses dari https://ejournal.unsrat.ac.id/index.php/jbie/article/view/13744

Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant Leadership and Serving Culture: Influence on Individual and Unit Performance. Academy of Management Journal, 57(5), 1434–1452. doi: https://doi.org/10.5465/amj.2013.0034

Manopo, C. (2011). Competency Based Talent and Performance Management System. Jakarta: Salemba Empat.

Martini, I. A. O., Rahyuda, I. K., Sintaasih, D. K., & Piartrini, P. S. (2018). The Influence of Competency on Employee Performance Through Organizational Commitment Dimension. IOSR Journal of Business and Management (IOSR-JBM), 20(2), 29–37. Diakses dari http://iosrjournals.org/iosr-jbm/papers/Vol20-issue2/Version-8/E2002082937.pdf

Marwansyah. (2016). Manajemen Sumber Daya Manusia. Bandung: Alfabeta.

Marzuki, F. (2018). Pengaruh Gaya Kepemimpinan Transformasional dan Profesionalisme Kerja Terhadap Loyalitas Karyawan di LP3I Group. Jurnal Lentera Bisnis, 7(1), 21-45. doi: http://dx.doi.org/10.34127/jrlab.v7i1.213

Mawanza, W. (2017). The Effects of Stress on Employee Productivity: A Perspective of Zimbabwe’s Socio-Economic Dynamics of 2016. Journal Of Economic Behavioral Studies, 9(2), 22–32. Diakses dari https://www.researchgate.net/publication/317091863_The_Effects_of_Stress_on_Employee_Productivity_A_Perspective_of_Zimbabwe's_Socio-Economic_Dynamics_of_2016

Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management: Linking Project Management Performance and Project Success. International Journal of Project Management, 32(2), 202–217. doi: https://doi.org/10.1016/j.ijproman.2013.05.012

Murali, S., Poddar, A., & Seema, A. (2017). Employee loyalty, organizational performance & performance evaluation – A critical survey. IOSR Journal of Business and Management, 19(8), 62-74. doi: https://www.iosrjournals.org/iosr-jbm/papers/Vol19-issue8/Version-3/I1908036274.pdf

Musfah, J. (2012). Peningkatan Kompetensi Guru: Melalui Pelatihan dan Sumber Belajar Teori dan Praktik. Jakarta: Kencana Prenada Media Group.

Naqvi, S. M. H., Khan, M. A., Kant, A. Q., & Khan, S. N. (2013). Job Stress and Employees’ Productivity: Case of Azad Kashmir Public Health Sector. Interdisciplinary Journal of Contemporary Research In Business, 5(3), 525–542. Diakses dari https://journal-archieves34.webs.com/525-542.pdf

Nasiri, S., Najafbagy, R., & Nasiripour, A. A. (2015). The Impact of Employee Loyalty on Tohe Success Of Commercial Organizations: A Case Study on Tthe Dealerships of Heavy Equipment in Iran. Journal of Human Resource Management, 3(3), 27-32. doi: https://doi.org/10.11648/j.jhrm.20150303.12

Noprianti, R. (2021). Pengaruh Beban Kerja dan Loyalitas Karyawan terhadap Produktivitas Kerja di Production Division pada PT Bright Mobile Telecommunication Kota Tangerang. (Skripsi, Institut Teknologi dan Bisnis Ahmad Dahlan Jakarta). Diakses dari http://repository.itb-ad.ac.id/34/

Nuryanto., Enggok, M. S., & Abdurrahman, A. (2017). Pengaruh Kompetensi Terhadap Produktivitas Kerja Pegawai Kantor Unit Penyelenggara Pelabuhan Kelas III Satui. Administraus: Jurnal Ilmu Administrasi dan Manajemen, 1(1), 83-96. Diakses dari https://ejournal.stiabinabanuabjm.ac.id/index.php/administraus/article/view/16

Pandey, C., & Khare,. R. (2012). Impact of Job Satisfaction and Organizational Commitment on Employee Loyalty. International Journal Of Social Science & Interdisciplinary Research, 1(8), 26–41. Diakses dari http://approvedthesis.com/hrm/4(1).pdf

Phuong, D. T. L. (2016). Factors Affecting Employees’ Satisfaction And Loyalty For Government Agencies In The Ward People’s Committee Of District 8, Ho Chi Minh City – Vietnam. (Thesis, School of Management, University of Tampere). Diakses dari https://trepo.tuni.fi/handle/10024/99913

Rantesalu, A., Mus, A. R., Mapparenta, & Arifin, Z. (2016). The Effect of Competence, Motivation and Organizational Culture on Employee Performance: The Mediating Role of Organizational Commitment. Journal of Research in Business and Management, 4(9), 8–14. doi: https://doi.org/10.31227/osf.io/m7wqs

Roghanian, P., Rasli, A., & Gheysari, H. (2012). Productivity Through Effectiveness and Efficiency in Tthe Banking Industry. Procedia - Social and Behavioral Sciences, 40, 550–556. doi: https://doi.org/10.1016/j.sbspro.2012.03.229

Sedarmayanti. (2017). Manajemen Sumber Daya Manusia; Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil. Bandung: Refika Aditama. Diakses dari https://perpustakaan.kasn.go.id/index.php?p=show_detail&id=36 .

Shankar, P. R. (2012). The Cybernetics of Enabling Competence In People Competence Building to Ensure Quality and Productivity In People In Software Industries. In 2012 IEEE International Conference on Computational Intelligence and Cybernetics (CyberneticsCom) (pp. 83-87). doi: https://doi.org/10.1109/CyberneticsCom.2012.6381622

Sharma, M. S., & Sharma, M. V. (2014). Employee Engagement To Enhance Productivity In Current Scenario. International Journal of Commerce, Business and Management, 3(4), 595–604. Diakses dari https://www.semanticscholar.org/paper/Employee-Engagement-To-Enhance-Productivity-In-Sharma/6c4656d46010519e1f913db68614db6a00b4b399?p2df

Shuriye, H. H., & Wambua, P. P. (2020). Organizational Performance Management Practices and Employee Productivity Iin Garissa County Government, Kenya. International Journal of Business Management, Entrepreneurship and Innovation, 2(2), 31–48. doi: https://doi.org/10.35942/jbmed.v2i2.116

Singh, S. K., Singh, K., Sharma, D., & Paul, K. (2016). Impact Of Employee Satisfaction On Employee Commitment And Loyalty: An Empirical Study Across Select Bpos In Delhi-Ncr. Indian Journal of Applied Research, 6(1), 68–71. doi: https://doi.org/10.36106/ijar

Soderquist, K. E., Papalexandris, A., Ioannou, G., & Prastacos, G. (2010). From task-based to competency-based: A typology and process supporting a critical HRM transition. Personnel Review, 39(3), 325–346. doi: https://doi.org/10.1108/00483481011030520

Sriekaningsih, A., & Setyadi, D. (2015). The Effect Of Competence And Motivation And Cultural Organization Towards Organizational Commitment And Performance On State University Lecturers In East Kalimantan Indonesia. European Journal Of Business and Management, 7(17), 208–219. Diakses dari https://www.iiste.org/Journals/index.php/EJBM/article/view/23664

Suarmiati, N. M., Sujana, I. W., & Sapta, I. K. S. (2018). Effect of Leadership and Competency to Employee Performance Employee Loyalty Dimedization (Study On Sector Lighting and Sound System Denpasar). International Journal of Contemporary Research and Review, 9(3), 20618-20627. Diakses dari https://ijcrr.info/index.php/ijcrr/article/view/472

Syaputra, A., Wasnury, R., & Rama, R. (2017). Pengaruh Loyalitas Kerja dan Pelatihan Kerja Terhadap Peningkatan Produktivitas Kerja Karyawan pada Perusahaan Daerah Air Minum (PDAM) Tirta Siak Kota Pekanbaru. Jurnal Online Mahasiswa Fakultas Ekonomi, 4(1), 125-139. Diakses dari https://jom.unri.ac.id/index.php/JOMFEKON/article/view/12283

Tabassi, A. A., Ramli, M., & Bakar, A. H. A. (2012). Effects of training and motivation practices on teamwork improvement and task efficiency: The case of construction firms. International Journal of Project Management, 30(2), 213–224. doi: https://doi.org/10.1016/j.ijproman.2011.05.009

Tahsildari, A., & Shahnaei, S. (2015). Enhancing Organizational Effectiveness by Performance Appraisal, Training, Employee Participation, and Job Definition. European Journal of Business and Management, 7(12), 56–63. Diakses dari http://iiste.org/Journals/index.php/EJBM/article/view/21835

Tamba, A. W., Pio, R. J., & Sambul, S. A. P. (2018). Pengaruh disiplin kerja dan loyalitas karyawan terhadap kinerja karyawan pada PT.

Columbindo Perdana Cabang Manado. Jurnal Administrasi Bisnis (JAB), 7(001), 33-41. Diakses dari https://ejournal.unsrat.ac.id/index.php/jab/article/view/21124

Tomic, I., Tesic, Z., Kuzmanovic, B., & Tomic, M. (2018). An Empirical Study of Employee Loyalty, Service Quality, Cost Reduction and Company Performance. Economic Research-Ekonomska Istraživanja, 31(1), 827–846. doi: https://doi.org/10.1080/1331677X.2018.1456346

Top Brand Award. (2020). Top Brand Kids Index Pensil Faber-Castell Tahun 2012-2020. Diakses Dari: https://www.topbrand-award.com/top-brand-index/

Wagner, A. F. (2006). A model of loyalty and competence. In FINRISK: National Centre of Competence in Research Financial Valuation and Risk Management. Diakses dari https://www.econbiz.de/archiv1/2008/49425_model_loyality_competence.pdf

Wagner, A. F. (2011). Loyalty and competence in public agencies. Public Choice, 146(1), 145-162. doi: https://doi.org/10.1007/s11127-009-9587-8

Wiendasari, C. (2018). Pengaruh Kepuasan Kerja dan Loyalitas Karyawan Terhadap Produktivitas Kerja di CV Agawe Migunani Studio Yogyakarta. (Skripsi, Universitas Atma Jaya Yogyakarta). Diakses dari http://e-journal.uajy.ac.id/15248/

Yuniarsih, T., & Sugiharto, M. D. (2016). Human resource management model to create superior performance. International Journal of Education, 9(1), 74-81. doi: https://doi.org/10.17509/ije.v9i1.3721

Zhu, W., Zeng, R., Li, X., Zhu, Y., & Zhang, Z. (2017). Managerial Drivers Of Chinese Labour Loyalty In International Construction Projects. Journal of Civil Engineering & Management, 23(8), 1109-1122. doi: https://doi.org/10.3846/13923730.2017.1381644




DOI: https://doi.org/10.35138/organum.v5i1.176

Refbacks

  • There are currently no refbacks.


 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License